On Wednesday, September 10, the workshop “AI in the Back Office: Optimizing Administration and Human Resources in SMEs” was held at Talent Garden in Genoa, the seventh meeting of the P2 – Basic AI & Robotics Applications4SMEs project, developed by Spoke 5 of RAISE as part of the RAISE Training program.
The event represented an important opportunity to update and engage with practical applications of Artificial Intelligence (AI) and Machine Learning (ML) in small and medium-sized enterprises, with particular attention to administrative functions and human resources management.
During the workshop, the speakers demonstrated how AI and ML can enhance key processes for the operation of SMEs, generating tangible benefits in operational efficiency, cost reduction, and resource optimization.
The meeting showcased real-life examples and innovative solutions already available on the market, highlighting how these technologies can be quickly and effectively implemented in everyday business activities, transforming administrative and HR management from a simple cost center into a strategic lever for competitiveness and growth.
Among the main presentations, Davide Armaleo and Alessio Abrami introduced two significant digital solutions: the Rivelo project, a platform that automates planning and control processes while adapting to each company’s specific needs, and Mistral Digital Solutions, which enables the management of company knowledge and documentation through AI-based tools. Both presentations demonstrated how adopting digital technologies can simplify daily operations, improve productivity and data accuracy, and allow SMEs to focus more on strategic, value-added activities.
In addition, Denise De Lucia, consultant and trainer at Happily, a Genoa-based company specializing in HR and corporate welfare, explored the use of AI in human resources, illustrating tools and strategies to optimize personnel management, support employee well-being, and effectively plan internal training activities. Her presentation highlighted how innovative technologies can improve HR processes, making companies more agile and capable of quickly adapting to market demands.
The seminar attracted a diverse audience, including entrepreneurs, managers, and professionals interested in understanding the opportunities offered by AI and ML in the SME context. The event allowed participants to explore the potential of these technologies, emphasizing their role in making companies more competitive, resilient, and capable of effectively addressing the challenges of a constantly evolving market.
“It is very important to take part in events like these, because being there in person really makes you feel the closeness. Even though the topics are technological and may sometimes seem distant or complex, they are actually much more present in our lives than we might think. They are directly connected to everyday life, to the present and future of people and, above all, of companies,” commented Denise de Lucia from Happily.
This initiative is part of the broader RAISE Training program, which aims to support local enterprises in adopting advanced digital tools, promote the dissemination of innovative skills, and contribute to the development of a business ecosystem founded on research, technology, and innovation. The workshop thus represented a significant step in the technological transfer and digital growth of the SMEs involved.
